Terms of Service

Last updated: 12 October 2026

These terms are an agreement between NovaByte Lab, India ("we") and the organization or person using SyncStudio ("you"). By using SyncStudio you accept them.

1. The service

SyncStudio is an add-on for Google Sheets and for Microsoft Excel that copies data from sources you connect into spreadsheets you choose, on demand or on a schedule. Some features are available in only one of the two. The current features and limits of each plan are listed on the pricing page.

SyncStudio is in early access. Until it is generally available, every feature should be treated as a beta feature (section 7).

2. Your account

• You sign in with a Google account, or in Excel with a Microsoft account. The two are separate accounts even if they use the same email address. The first person from a team creates an organization and is its administrator; administrators can invite others and assign roles.
• You are responsible for what is done under your organization's accounts and for keeping access to them appropriate.
• You must be authorised to connect the data sources you connect, and to place their data in the spreadsheets you choose.

3. Your data

• You keep all rights to your data. We claim none.
• You give us permission to read from the sources you connect and to write to the spreadsheets you choose, only as needed to provide the service.
• How we handle data is described in the Privacy Policy. In summary: rows from your sources and the contents of your spreadsheets pass through our systems while an import runs and are not stored by us.
• Anyone who can open a spreadsheet can see the data imported into it. Sharing a spreadsheet is your decision and your responsibility.
• Queries you run against your own systems may cost you money (for example BigQuery charges your Google Cloud project). We show an estimate where the source provides one and enforce the byte limit set on the connection, but the charges are between you and that provider.
• Write-back changes your own database, and we cannot undo it. It writes only the changes a person in your organization has reviewed and confirmed, through a connection your administrator has allowed to write. You are responsible for what is confirmed, for the database user you give that connection, and for your own backups. We do not keep the values that a write replaces.
• Drafts written by AI can be wrong. A draft query is a suggestion written from the names of your tables and columns. Check what it returns before relying on it.
• A key for an AI assistant gives that assistant your view of your organization's imports. Keep it as you would a password, and remove it when it is no longer needed. What the assistant's provider does with what it reads is governed by your agreement with that provider.
• A connection link lets the person you send it to add a data source to your organization. Send links only to people whose data you intend to read.
• Alerts are delivered to the places you choose (email addresses, Slack, Google Chat). Make sure the people who can see those places may see the name of the import, its row counts and its error messages.

4. Acceptable use

You will not use the service to: break the law; access data you are not entitled to; attempt to reach systems that are not yours through our service; interfere with the service or other customers; resell the service without our written agreement; or probe or test its security without our written permission. We may suspend an account that does these things, with notice where practical.

5. Plans, payment and cancellation

• Paid plans are sold by our reseller and merchant of record, Dodo Payments, which charges you and handles sales tax and VAT. Their terms apply to the purchase itself.
• A plan covers one organization with any number of users.
• Each plan can be paid monthly or yearly. Current prices are on the pricing page.
• Monthly plans renew each month until cancelled. Yearly plans are charged once a year and renew each year until cancelled.
• Cancelling. You can cancel at any time from the billing page. The plan stays active until the end of the period you have paid for, and then the organization returns to the Free plan's limits. Nothing is deleted.
• Refunds. A first purchase of a paid plan, monthly or yearly, is refunded in full if you ask within 14 days of the payment. Renewals are not refunded. The Refund Policy gives the details and is part of these terms.
• Changing plan. Moving to a higher plan, or from monthly to yearly, takes effect immediately and you are charged the difference for the remainder of the current period. Moving to a lower plan, or from yearly to monthly, takes effect on your next billing date.
• If a renewal payment fails, paid features continue for a short grace period and the organization then returns to the Free plan's limits. Nothing is deleted.
• Your plan follows the state of your subscription as the payment provider reports it. If we cannot confirm a subscription with the provider for more than seven days after its paid period has ended, the organization returns to the Free plan's limits until it is confirmed.
• Prices for an existing subscription will not increase during the first 12 months. After that we will give at least 30 days' notice of a price change.
• There are no overage fees. Reaching a plan limit stops the specific action and tells you why.

6. Availability and changes

We aim to keep the service available but, unless you have a separate written agreement with us, we do not promise a particular level of uptime. Scheduled imports may be delayed or missed during an outage; a missed scheduled run is not replayed and the import resumes at its next scheduled time. We may change or remove features; if we remove a feature your paid plan relies on, you may cancel and receive a refund for the unused part of the current period.

The service depends on Google Sheets, on Microsoft Excel where you use it there, and on the data sources you connect. If Google, Microsoft or a source changes or restricts its interface, a feature may stop working until we adapt, and in some cases cannot be restored. In Excel, an import refreshes only while the workbook is open and someone asks for it.

7. Beta features

Features marked "beta", and every feature while SyncStudio is in early access, are provided for evaluation, may change or be withdrawn, and should not be relied on for important work.

8. Warranty

The service is provided "as is" and "as available". To the extent the law allows, we make no warranties, express or implied, including that the service will be uninterrupted or error-free, or that data it imports will be complete, accurate or current. Imported data depends on the source it comes from and on the query or selection you set up; check it before basing an important decision on it.

Nothing in these terms removes a right the law gives you that cannot be removed by agreement.

9. Liability

To the extent the law allows:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data, arising from the use of the service or from being unable to use it;
• our total liability to you for all claims in any 12-month period is limited to the amount you paid for the service in that period.

Nothing in these terms limits liability that the law does not allow to be limited.

10. Ending the agreement

You may stop using the service and delete your account at any time. We may end the agreement with 30 days' notice, or immediately for a serious breach of section 4. When an account is closed we delete the organization's data within 30 days, except records we are required to keep.

You can ask for a copy of your import definitions before leaving by writing to support@novabytelab.in.

11. Other terms

• Governing law. These terms are governed by the laws of India, and the courts of India have jurisdiction over disputes about them, without removing any right a consumer has under the law of the country where they live.
• Changes to these terms. We will post them here and notify administrators of significant changes at least 30 days before they apply.
• If part of these terms cannot be enforced, the rest still applies.
• Contact. support@novabytelab.in · NovaByte Lab, India.