Refund Policy
In short: the first time you buy a paid plan, you can have your money back in full if you ask within 14 days. Renewals are not refunded. You can cancel at any time and keep the plan until the end of the period you paid for.
1. The 14-day money-back guarantee
- It applies to your organization's first purchase of a paid SyncStudio plan, whether you chose to pay monthly or yearly.
- Ask within 14 days of the payment. You do not need to give a reason.
- The refund is for the full amount you paid, including any tax that was charged.
- When the refund is made, the subscription is cancelled and the organization returns to the Free plan. Your imports, connections and settings are kept, and the Free plan's limits apply again from then on.
2. What is not refunded
- Renewals. A monthly or yearly renewal payment is not refunded. To avoid a renewal, cancel before the renewal date shown in the add-on under Settings.
- Part of a period. If you cancel partway through a month or a year, the plan stays active until the end of that period and no part of it is refunded.
- A second first purchase. An organization that has already had a refund under the guarantee, or has subscribed before, is not covered by it again.
- Charges from your own providers. What a data source charges you for queries SyncStudio runs at your request (for example BigQuery) is between you and that provider.
3. When we always put things right
- You were charged twice, or charged the wrong amount. The amount charged in error is refunded, whenever it happened.
- You were charged after you cancelled. That charge is refunded.
- We remove a feature your paid plan relies on. You may cancel and be refunded for the unused part of the current period, as the Terms of Service say.
4. Changing plan
- Moving to a higher plan, or from monthly to yearly, charges only the difference for the rest of the current period. If that upgrade is your organization's first purchase of a paid plan, section 1 applies to it; otherwise it is treated like a renewal.
- Moving to a lower plan, or from yearly to monthly, takes effect on your next billing date. Nothing is refunded and nothing extra is charged.
5. How to ask
Write to support@novabytelab.in from the email address you paid with, or include it, and tell us the date of the payment. We aim to reply within a few working days.
6. How the refund reaches you
Payments for SyncStudio are taken by Dodo Payments, which sells the subscription as merchant of record. A refund is sent by Dodo Payments to the payment method you paid with. How long it takes to appear depends on your bank or card issuer.
7. Your rights under the law
Some countries give buyers rights that go further than this policy. Nothing here takes those rights away.